As we move further into the age of chatbots and conversational AI, our expectations — unconscious or not — just keep growing. This increasing demand to automate every part of our lives has led top tech companies such as Apple, Facebook and Google to invest heavily into chatbot development. New strategies like Messenger-Based Sales (i.e., interacting with customers via chat apps and bots) have also been gathering momentum.
Perhaps we’re setting the bar so high because messaging apps and chatbots have surpassed social networks as the next big thing. After all, they’ve already made communication more accessible by enabling us to connect with anyone instantaneously.